Key Customer Support Role

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱45,000 - ₱75,000
Key Customer Support Role

This role plays a crucial part in our customer service team, ensuring that clients have an exceptional experience.

We are seeking a talented and dedicated individual to join our team as a Customer Support Executive. In this role, you will be the frontline voice for our clients, helping entrepreneurs and SMEs navigate business incorporation, accounting, audit, and compliance.

The ideal candidate will possess excellent communication, technical, and problem-solving skills. They should also have experience working in a fast-paced startup/scale-up environment and a customer-first mindset. The successful candidate will participate in multiple rounds of assessment, including case study, career deep dive, behavioural fit assessment, and offer and references check.

The responsibilities of this role include:

  • Multichannel support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through digital platforms (e.g., onboarding, document submissions)
  • Problem-solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service
  • Continuous improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content

The must-have requirements for this role include:

  • Great communication: Outstanding English (written and spoken)
  • Tech-savvy: Experience with CRM software and collaboration tools is a strong plus
  • Customer-first mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-have qualifications include basic knowledge of business regulations and experience in a fast-paced startup/scale-up environment.

Our company offers a competitive remuneration package, including additional financial, wellbeing, and lifestyle benefits. As a regulated entity, background checks may be conducted, including verification of education, criminal history, political exposure, and bankruptcy or adverse credit history.

Requirements and Qualifications
  • Must-Have:
    • Excellent written and verbal communication skills in English
    • Tech savvy with experience in CRM software and collaboration tools
    • Minimum 4 years of experience in customer support
    • Able to work independently in a remote setting
  • Nice-To-Have:
    • Familiarity with business regulations
    • Experience in a fast-paced startup/scale-up environment
Interview Process

The interview process typically lasts up to 3 weeks and involves multiple rounds of assessment.

Benefits

Our company offers a range of benefits to its employees, including flexible working hours, opportunities for growth and development, and a positive work-life balance.

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