Customer Service Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $18,000 - $24,000
About the Role

This position involves delivering top-notch customer service and support to clients throughout their entire journey with our platform.

As a key member of our Customer Success team, you will work closely with internal stakeholders to ensure seamless onboarding, training, and issue resolution. Your excellent communication skills, product expertise, and problem-solving abilities will enable you to provide tailored guidance to clients, empowering them to maximize their use of our platform.

The ideal candidate will possess a deep understanding of our products and services, as well as a passion for technology and innovation. They will be able to thrive in a dynamic environment, collaborate effectively with cross-functional teams, and continually seek ways to improve processes and enhance client satisfaction.

Responsibilities
  • Deliver exceptional customer service via various channels, including email, phone, and chat
  • Collaborate with internal teams to resolve complex technical issues and escalate when necessary
  • Develop and deliver engaging training sessions to help clients optimize their use of our platform
  • Work closely with Customer Success Managers to align support efforts with business objectives
  • Contribute to ongoing process improvements and identify opportunities for growth and development
Requirements
  • Bachelor's degree or equivalent experience
  • Proven experience in customer-facing roles, preferably in SaaS or tech industries
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English, with additional languages a plus
Benefits
  • Competitive salary and benefits package
  • Flexible remote work options with hybrid flexibility and home office setup stipend
  • Coworking office subscription for collaborative spaces
  • Comprehensive health, dental, and life insurance coverage
  • Open vacation policy and flexible holiday schedule
  • Paid parental leave and career development opportunities

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