Customer Service Representative

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱250,000 - ₱500,000
Shopify Expert - Customer Support Role

Please review the requirements before applying for this position.

Candidates with knowledge of conversion rate optimization (CRO) best practices will be given priority.

Overview

We offer businesses flexible and cost-effective outsourcing solutions. Our clients span SaaS, e-commerce, hospitality, and services industries.

The client is a leading optimization and personalization platform for Shopify brands. The platform offers an AI-powered visual editor to customize pages, tailor personalized experiences for multiple audiences, and add product recommendations and upsells through A/B testing.

Position

We are looking for a customer support specialist to deliver prompt, high-quality responses to customer inquiries.

Responsibilities
  • Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses.
  • Open and monitor tickets, escalating internally as needed.
  • Understand customer context to offer relevant and strategic support.
  • Provide guidance on CRO best practices with support from experts.
Requirements
  • Excellent English communication skills: verbal, written, and reading.
  • 4+ years of experience in customer support (preferably in SaaS, eCommerce, or tech).
  • 3+ years of hands-on Shopify experience.
  • Experience with CRM/ticketing systems.
  • Familiarity with CRO best practices.
  • Team player in a fast-paced startup environment.
  • Proactive, customer-first mindset.
  • Ability to problem-solve and provide thoughtful and accurate responses.
Work Schedule

Full-time, work-from-home. 8 hours per day, 5 days a week.

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