Technical Customer Service Representative

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,000,000

We are seeking a Support Specialist to deliver exceptional customer experiences and provide timely resolution of all tickets.

About the Role:
  • Deliver top-notch customer service by responding promptly to customer inquiries via multiple channels
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when necessary
  • Become a product expert to answer questions quickly and accurately
  • Manage multiple customer conversations simultaneously
  • Ensure timely resolution of all tickets and follow-ups
  • Collaborate with internal teams on escalated or complex issues
  • Identify trends in support issues and share insights with product, tech, and ops teams

This role is an excellent opportunity to join a high-performing team that values collaboration, honesty, and transparency. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you

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