Customer Service Resolution Expert

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeResolution Full time ₱35,000 - ₱55,000
Claims Resolution Specialist

We are seeking a highly skilled Claims Resolution Specialist to join our organization. As a key member of our client services team, you will be responsible for investigating and resolving customer claims related to branded and imprinted merchandise.

Key Responsibilities:
  • Manage and investigate incoming customer claims, including imprinting errors, delivery delays, pricing discrepancies, incorrect products, or issues affecting overall product quality and integrity.
  • Work closely with internal departments such as Production, Art, Sales, Shipping, and Customer Service to gather relevant information, identify the root cause, and determine the appropriate resolution.
  • Communicate with customers professionally and empathetically throughout the claims process, providing updates, explaining investigation findings, and presenting resolution options.
  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts, in alignment with company guidelines and authorization levels.
  • Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems.

Requirements:

  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment.
  • Strong analytical and investigative skills.
  • Excellent verbal and written communication abilities.
  • Ability to handle sensitive situations with professionalism and empathy.
  • High attention to detail and strong organizational habits.

Benefits of this role include:

  • Opportunity to work with a dynamic team in a fast-paced environment.
  • Chance to develop strong analytical and problem-solving skills.
  • Professional growth and development opportunities.
  • Competitive compensation package.

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