Customer Service Representative

2 days ago

San Fernando, Central Luzon, Philippines Nezda Technologies, Inc. Full time $201,600 - $336,000 per year

About the role

As a Customer Service Representative in Pampanga, you will play a vital role in providing exceptional customer service and support to our clients. This full-time position is based in Pampanga, Central Luzon, offering a competitive salary of up to 28,000 per month DEPENDS ON THE EXPERIENCE.

What you'll be doing

  • Respond to inbound customer inquiries via phone, providing timely and effective solutions
  • Actively listen to customers, understand their needs, and work towards resolving their issues
  • Maintain accurate records of customer interactions and document all pertinent information
  • Escalate complex issues to senior team members or subject matter experts as needed
  • Collaborate with cross-functional teams to improve customer experience and identify areas for process improvements
  • Participate in regular training sessions to stay up-to-date with product knowledge and best practices

What we're looking for

  • At least 1 year of experience in a customer service or call center role, preferably in the healthcare industry but not require
  • Must be willing to work fulltime onsite and in shifting schedule
  • Strong communication and active listening skills, with the ability to empathize and connect with customers
  • Proficiency in English, both written and verbal
  • Excellent problem-solving and critical-thinking abilities to quickly identify and address customer concerns
  • Familiarity with customer relationship management (CRM) systems and data entry
  • Comfortable working in a fast-paced, dynamic environment and adapting to change
  • A team player with a positive attitude and a genuine passion for providing exceptional customer service

What we offer

We are committed to creating a positive and supportive work environment for our employees. We offer competitive compensation, opportunities for career development, and a range of benefits, including:

  • Comprehensive health insurance coverage
  • FREE SHUTTLE SERVICES
  • HMO with dependents
  • Employee Recognition Program
  • Generous paid time off and holiday leave
  • Training and development programs
  • Team building activities and social events

About us

We are a leading provider of innovative technology solutions, serving clients across a variety of industries. With a strong focus on customer satisfaction, we are dedicated to delivering exceptional service and supporting the growth and success of our customers. Our dynamic team of professionals is passionate about driving innovation and making a positive impact in the communities we serve.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.

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