Customer Service Representative

5 days ago

San Fernando, Central Luzon, Philippines Talent Outsourcing Channel Solutions Full time

About the role

As a Customer Service Representative at Talent Outsourcing Channel Solutions, you will be the first point of contact for our clients, providing exceptional customer service and support. This full-time role based in Pampanga, Central Luzon, does not require any prior BPO experience, making it an excellent opportunity for those looking to start a career in customer service.

What you'll be doing

  1. Answering inbound calls and responding to customer inquiries and concerns in a friendly and professional manner
  2. Providing accurate information and resolving customer issues in a timely and efficient manner
  3. Documenting customer interactions and maintaining detailed records
  4. Identifying opportunities to improve customer satisfaction and suggesting process improvements
  5. Collaborating with cross-functional teams to ensure seamless customer experience

What we're looking for

  1. Strong communication and interpersonal skills with the ability to build rapport with customers
  2. Excellent problem-solving and critical thinking skills to effectively address customer queries
  3. Proficiency in English, both written and verbal
  4. Ability to work in a fast-paced environment and multitask effectively
  5. Demonstrated passion for providing exceptional customer service
  6. Previous experience in a customer service or call centre role is preferred, but not essential

What we offer

At Talent Outsourcing Channel Solutions, we believe in investing in our employees' growth and development. We offer competitive compensation, opportunities for career advancement, and a supportive work environment that fosters collaboration and teamwork. We also provide comprehensive training to ensure our employees have the skills and knowledge to excel in their roles.

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service solutions, serving a diverse range of clients across various industries. Our mission is to deliver exceptional customer experiences that drive business success. We pride ourselves on our commitment to innovation, integrity, and a people-centric approach that has made us an employer of choice in the region.

If you're ready to embark on an exciting new chapter in your career, we encourage you to apply now.

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