Technical Escalation Coordinator

Company OverviewWe are OP360, a leading provider of innovative solutions for businesses. Our mission is to deliver exceptional customer experiences through our team of skilled professionals. Job DescriptionWe are seeking a highly motivated Technical Escalation Specialist to join our team. As a key member of our support team, you will be responsible for...

About the RoleThe Escalation Manager will be responsible for managing and resolving escalated customer issues at CallTek. This includes acting as the primary point of contact for escalated customer issues, monitoring and managing the escalation process, and communicating escalation progress and outcomes to stakeholders.Key ResponsibilitiesAct as the primary...

ResponsibilitiesHandle customer inquiries via calls, emails, or chatsTroubleshoot a variety of technical issuesProvide clear step-by-step assistanceIdentify root causes of problems using diagnostic toolsDocument and track technical issuesEscalate complex problems to higher-level supportOffer expert product guidance and usage tipsStay updated on product...

Job TitleWe are seeking a highly skilled Incident Resolution Expert to join our team at Dynamixcloud. As a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue.The ideal candidate will have strong analytical and problem-solving skills, excellent communication abilities, and leadership...

Customer Support Specialist - Escalation ManagerWe are seeking an experienced Customer Support Specialist to fill the role of Escalation Manager at CallTek. The successful candidate will be responsible for managing and resolving escalated customer issues, working closely with support teams, field teams, and other departments to resolve complex issues, and...

ResponsibilitiesAct as the first point of escalation for Intraday Analysts in regards to Service Level (SL) misses and Operational challengesProvide input to the WFM team on conceptualizing intraday reports that drive efficiency and improve Operations performanceTrain and conduct knowledge transfer sessions for new WFM members on tools and processesGenerate...

CallTek Cebu, Central Visayas, PhilippinesThe Sr ISP Escalation Specialist is responsible for managing the resolution of internet service issues on behalf of our customers. This role involves working closely with various Internet Service Providers (ISPs) to address outages or connectivity issues identified through monitoring systems or reported by customers....

Job SummaryThe Escalation Manager will play a critical role in CallTek's support team, acting as a central point for managing and resolving escalated customer issues. This individual will ensure high-priority cases are addressed promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs).Main...

Job Description:CITE Technical Institute, Inc. invites applications for the position of Industry Coordinator. The ideal candidate will have excellent communication skills, be highly organized, and possess a strong ability to build relationships with industry partners.A bachelor's degree in a related field, or an equivalent combination of education and...

Job Overview:Kinettix Inc. (Philippines) seeks a skilled Technical Coordinator to support the effective delivery of network & technical services for our U.S. client's network infrastructure.Main Responsibilities:Provide technical assistance to end-users and other stakeholders as needed.Maintain up-to-date documentation of the network infrastructure and...

Job Description:The Technical Coordinator will work closely with the field technicians and customers to provide technical support and coordination for our U.S. client's network infrastructure. The ideal candidate will have a solid understanding of network technologies and be able to coordinate with multiple teams to ensure the effective delivery of network &...

We're seeking an experienced IT operations expert to join our team at 8x8! As a Level 2 System Support Engineer, you'll be responsible for ensuring the smooth operation of our customer experience platforms.About 8x8:At 8x8, we believe that CX limits were meant to be shattered. Our integrated platform combines Contact Center, Unified Communications, and CPaaS...

Primary Group of Builders is seeking a highly skilled Technical Project Coordinator to join our team. As a key member of our construction operations, you will provide technical guidance to resolve on-site issues related to materials, equipment, or processes.Key Responsibilities:Provide technical support to ensure the smooth execution of construction...

The Business Performance Advocate role at Talleco involves maintaining business relationships by serving as an internal advocate and client liaison. The successful candidate will provide escalation support for one of our product verticals and aim to solve problems quickly while providing a positive customer experience. This role requires advanced...

On-site - Cebu No Exp Required Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsEquity Incentive Plan, Commission, Performance Bonus, IncentivesGovernment Mandated BenefitsDescriptionTechnical Support: Provide first-line support for IT incidents and requests via phone, email, and in-person, troubleshooting hardware and software issues.Issue...

About the RoleThis Transaction Processing Associate IV position offers an exciting opportunity to utilize your skills and experience in a dynamic environment.The selected candidate will be responsible for managing more complex tasks that are escalated due to issues, acting as a domain expert, and ensuring TAT is met for all volumes assigned to respective...

**Job Description:**Hornetsecurity is a leading international cybersecurity company seeking skilled professionals to safeguard businesses from cyber risks. As a Technical Support Specialist, you will play a vital role in resolving technical issues and providing exceptional customer service.**Key Responsibilities:Diagnose and resolve corporate clients'...

As the Technical Site Lead, you will be responsible for providing technical expertise and leadership to local IT teams in Cebu, Philippines. You will ensure seamless integration and optimal performance across the organization, collaborating with local business departments to align IT strategies with overarching business goals.Key Responsibilities:Provide...

Role OverviewThe Technical Support Manager will oversee the setup and management of secured accounts and workstations through remote access controls and backups.This role involves safeguarding the company's digital assets, controlling access to information and systems, and ensuring a secure, seamless user experience.Responsibilities include:Providing...

About Traxion Tech Inc.Traxion Tech Inc. is a leading provider of innovative banking solutions, dedicated to delivering exceptional service and support to our customers.Job SummaryWe are seeking an experienced ATM Technician to join our team in providing technical support and maintenance for our ATMs nationwide.Responsibilities:Providing technical support...