Customer Support Specialist

1 week ago


Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc. Full time

Tahche Outsourcing Services Inc. Cebu, Central Visayas, Philippines

3 days ago Be among the first 25 applicants

Our US partner is a leader in new and recycled auto parts, as well as Automotive and Metal Recycling. The Auto Parts business unit provides certified new and recycled auto parts to body shops, car dealers, auto parts dealers, and walk-in retail customers.

We are looking for a Customer Support Specialist to bridge communication between customers, businesses, and internal teams in the warranty claims process. This role will not directly process claims but will collect and relay information, manage escalations, and ensure seamless coordination between all stakeholders.

This is a full-time role, on a US shift and on an Onsite (Cebu-based) set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

  • Serve as the key liaison between customers, businesses, and internal teams, ensuring smooth communication in the warranty claims process.
  • Collect necessary information, forward details to the assigned team, and relay feedback or updates to relevant parties.
  • Handle and manage escalations and urgent concerns, making decisive and assertive judgments when necessary.
  • Ensure compliance with internal and external policies while facilitating effective communication throughout the claims process.
  • Track defect trends and coordinate follow-ups on outstanding claims to ensure timely resolutions.
  • Maintain accurate documentation of all communications and warranty-related activities.
  • Work collaboratively with the Sales Manager, Warranty Manager, and other key stakeholders to improve processes and resolve service-related issues.

QUALIFICATIONS:

  • Experience: 3+ years in BPO Technical Support; warranty claims preferred.
  • Skills: Strong decision-making, escalation handling, and process improvement.
  • Background: Technical/mechanical knowledge is a plus.
  • Education: Bachelor's in Business, Engineering, or related field (preferred).
  • Advantage: Experience with US companies or automotive claims.
  • Communication: Strong coordination with stakeholders.
  • Work Style: Independent, organized, and deadline-driven in a fast-paced setting.

WHAT'S IN IT FOR YOU?

  • Competitive compensation package and benefits
  • Be part of a dynamic US Team
  • 13th-month pay
  • Paid Leaves, commutable to cash
  • Personal development and training opportunities
  • We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
  • Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

Apply now and be part of Tahche

Seniority level

Mid-Senior level

Employment type

Full-time

#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines Support Services Group Full time

    **Job Overview**We're seeking a skilled IT professional to join our team as an End-User Computing (EUC) Helpdesk Support specialist. As a key member of our technical support team, you'll be responsible for providing innovative solutions and top-notch service to our customers.Responsibilities:Provide timely and effective assistance to customers with various...


  • Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

    We're Hiring: Data & Software Support SpecialistAescalade is seeking a Data & Software Support Specialist to join our growing team In this role, you will play a key role in providing efficient, timely, and accurate support to our clients. You will collaborate with a Chicago-based healthcare technology company that is revolutionizing how health systems...


  • Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    Neksjob Philippines is looking for a Customer Support Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and resolving issues efficiently.Key ResponsibilitiesAs a Customer Support Specialist, you will be responsible for handling customer inquiries, processing transactions, and...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Customer Support Specialist - With Experience - Cebu Site - Up to 17k Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:At least HS Grad (old...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Description:We are seeking a highly skilled Customer Support Specialist to join our team at TASQ Staffing Solutions. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and chat.Responsibilities include:Responding to customer inquiries in...


  • Cebu City, Central Visayas, Philippines Ethos Support Full time

    Hiring Operations Specialist NeededEthos Support is seeking a highly organized and detail-oriented Hiring Operations Specialist to manage the day-to-day activities of our recruitment team. This role requires strong communication and interpersonal skills to collaborate with internal stakeholders and external partners.About the RoleTrack recruitment data,...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job Description:We are looking for Customer Support Specialists to provide exceptional service and support to retail customers. You will assist with inquiries, resolve concerns, and ensure a positive customer experience. This role requires strong communication skills and a customer-first approach.Why Apply? Competitive salary Opportunity to build a career in...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job Description:We are looking for Customer Support Specialists to provide exceptional service and support to retail customers. You will assist with inquiries, resolve concerns, and ensure a positive customer experience. This role requires strong communication skills and a customer-first approach.Why Apply? Competitive salary Opportunity to build a career in...


  • Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    Job OverviewNeksjob Philippines is seeking a Customer Support Specialist to provide exceptional support for our broadband services. The ideal candidate will be responsible for troubleshooting connectivity issues, ensuring customer satisfaction with technical solutions, and providing timely support to resolve customer queries.About the RoleThis role involves...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Customer Support Specialist - With Experience - Cebu Site - Up to 17k Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:At least HS Grad (old...


  • Cebu City, Central Visayas, Philippines Mirandahr Full time

    Mirandahr seeks talented individuals to join our team as Customer Support Specialists. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.QualificationsA minimum of a High School diploma or equivalent is required.Candidates with prior call center experience are preferred but not...


  • Cebu City, Central Visayas, Philippines Metacom Careers Full time

    About the PositionWe are seeking a highly motivated and experienced Sales and Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities of the JobProvide excellent customer service and support to clientsProcess customer orders...


  • Cebu City, Central Visayas, Philippines Ethos Support Full time

    Ethos Support is looking for an experienced and innovative Recruiting Specialist to oversee the entire hiring process for both remote and on-site positions. This hybrid, on-site role is key to attracting top talent, refining recruitment strategies, and implementing effective tools to enhance hiring efficiency.Success in this role requires more than simply...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job OverviewNeksjob Corporation is seeking a highly skilled and motivated Customer Support Specialist to join our team. In this role, you will be responsible for handling customer inquiries and concerns in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service via phone, email, or in-personRespond to customer complaints and...


  • Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    At Wipro Technologies, we are committed to delivering exceptional customer service and support. Our team of professionals works tirelessly to ensure that our clients receive the highest level of quality and satisfaction.Job DescriptionWe are seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our customer...


  • Cebu City, Central Visayas, Philippines cc1 RULLS CELLPHONE AND ACCESSORIES Full time

    cc1 RULLS CELLPHONE AND ACCESSORIES is looking for a Customer Support Specialist for Electronics to join our team. As a sales staff, you will be responsible for promoting and selling a variety of cellphone accessories, including cases, chargers, screen protectors, earphones, and other mobile products.About the JobInteract with customers and assist them in...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job OverviewAs a Customer Support Specialist at Neksjob Corporation, you will be responsible for delivering exceptional customer service experiences through prompt and professional communication. This role requires strong problem-solving skills to resolve customer inquiries and issues efficiently.


  • Cebu City, Central Visayas, Philippines Velasco Outsourcing Company Full time

    Overview: Are you a customer-focused professional looking for a challenging and rewarding role? Velasco Outsourcing Company has an exciting opportunity for a Global Customer Support Specialist to join our team.In this role, you will be responsible for providing exceptional customer service to clients across the globe, through various communication channels....


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Neksjob Corporation is looking for a talented and enthusiastic Customer Support Specialist to provide top-notch support to our clients. If you have a passion for delivering exceptional customer experiences, we'd love to hear from you!


  • Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time

    We are looking for a skilled Medical Equipment Outreach Specialist to join our team. In this role, you will be responsible for initiating outbound calls to qualify leads and drive sales for HME and DME products. You will work closely with healthcare providers, doctors' offices, and medical facilities to introduce and promote our products and services.Key...