Ecommerce Customer Service Manager

2 weeks ago


Cebu City, Central Visayas, Philippines Crushvertise Full time

Are You a Customer-Focused Sales Leader?

We're on the lookout for a results-oriented Ecommerce Customer Service & Sales Manager who excels in delivering exceptional customer experiences and driving sales conversions. If you're an Amazon and Shopify pro with a sharp focus on Customer Satisfaction (CSAT) and conversion rates, and have familiarity with tools like Re:amaze, this is your chance to shine

What You'll Do

  • Lead the Team: Inspire, manage, and develop a high-performing customer service team to deliver top-notch support and ensure every interaction drives satisfaction and results.
  • Boost Customer Satisfaction (CSAT): Monitor and improve customer happiness by resolving inquiries quickly, accurately, and with a personal touch.
  • Drive Conversion Rates: Leverage customer interactions to identify upselling and cross-selling opportunities, turning inquiries into revenue.
  • Fulfillment Operations: Ensure smooth order processing, shipping, and returns, maintaining service excellence across Amazon and Shopify platforms.
  • Optimize Processes: Use insights and feedback to refine workflows, enhance efficiency, and improve overall customer service and sales outcomes.
  • Be a Platform Pro: Utilize Amazon Seller Central, Shopify, and customer service tools like Re:amaze to streamline operations and resolve challenges.
  • Metrics-Driven Excellence: Analyze CSAT, conversion rates, and other key performance indicators (KPIs) to measure and improve team success.
  • Collaborate Cross-Functionally: Partner with marketing, operations, and inventory teams to deliver seamless customer journeys and align service with sales goals.
  • Policy Compliance: Stay updated with Amazon and Shopify policies to maintain account health and operational integrity.

What You Bring to the Table

  • Experience:
    • 5 years in customer service and fulfillment with a focus on Amazon and Shopify platforms.
    • A track record of driving sales and improving customer satisfaction.
  • Skills:
    • Proficiency in tools like Re:amaze is a strong plus.
    • Exceptional written and spoken English communication skills.
    • Strong analytical skills for tracking and improving CSAT and conversion rates.
  • Attributes:
    • A customer-first mindset with a keen eye for sales opportunities.
    • Highly organized with strong leadership skills.
    • Adaptable and thrives in a fast-paced environment.

Why Join Us?

  • Growth Opportunities: Take charge of a key role in a rapidly expanding ecommerce business.
  • Make an Impact: Play a pivotal part in ensuring customer satisfaction and driving revenue.
  • Innovative Team: Join a supportive, forward-thinking environment that values your contributions.

Ready to Lead the Charge?

If you're passionate about creating exceptional customer experience and driving sales, we'd love to hear from you

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