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Digital Customer Support Lead

1 week ago

Cebu City, Central Visayas, Philippines Crushvertise Full time
About the Job

We're seeking a results-oriented Ecommerce Customer Service & Sales Manager to lead our customer service team and drive sales conversions.

Key Responsibilities
  • Lead the Team: Develop and implement strategies to enhance customer experience and drive sales growth.
  • Boost Customer Satisfaction (CSAT): Improve customer happiness by analyzing feedback and optimizing processes.
  • Drive Conversion Rates: Identify and capitalize on upselling and cross-selling opportunities.
  • Fulfillment Operations: Optimize order processing, shipping, and returns to maintain service excellence.
Requirements
  • Experience:
    • 5+ years in customer service and fulfillment with a focus on Amazon and Shopify platforms.
    • A proven track record of driving sales and improving customer satisfaction.
  • Skills:
    • Proficiency in tools like Re:amaze is highly valued.
    • Excellent written and verbal communication skills.
    • Strong analytical skills for tracking and improving CSAT and conversion rates.
About Us

Crushvertise is a rapidly expanding ecommerce business that values innovation, forward-thinking, and exceptional customer experiences.