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Technical Customer Support Representative

1 week ago

Cebu City, Central Visayas, Philippines XTERNITY SERVICES INC. Full time
About the Role

We are looking for a highly motivated and organized individual to fill the position of Technical Customer Support Representative. As a key member of our team, you will provide exceptional customer service, technical assistance, and proactive sales outreach for our industrial ultrasonic cleaners.

This role requires a strong technical understanding, excellent communication skills, and the ability to work independently. The ideal candidate will have experience in ecommerce customer service and/or sales, with a proven track record of resolving customer issues efficiently.

Responsibilities and Deliverables

  • Provide timely and professional responses to customer inquiries via email and phone.
  • Assist customers with product-related issues, including troubleshooting and installation guidance.
  • Work closely with the sales team to convert leads into sales opportunities.
  • Maintain accurate records of customer interactions and support cases.

Requirements and Qualifications

  • Experience in ecommerce customer service and/or sales is a plus, preferably in a technical setting.
  • Strong technical aptitude—comfortable understanding basic technical functions; having an interest in mechanical or electric parts is a plus.
  • Excellent written and verbal communication skills—able to handle both email and phone interactions professionally.