Customer Support Representative

2 days ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time $20,000 - $30,000

Customer Support Specialist Role

Ignition is a platform for professional services that empowers businesses to get paid faster and run smarter.

We are seeking an experienced Customer Support Advocate to join our team on a fixed-term contract. This role will be the first point of contact for our clients, owning customer communications from initial request through to resolution.

The ideal candidate will have strong communication skills, experience working in customer support, and proficiency with various computer software systems.

Key responsibilities:

  • Be a product expert in all areas, including Ignition's capabilities and features.
  • Own customer communications and issues from initial contact until resolution.
  • Collect customer feedback and influence the direction of the product.
  • Identify issues and engage with the development team to escalate bugs or obtain missing information.
  • Develop and improve processes to scale support with the growing business.

Requirements:

  • Previous experience in a customer support role.
  • Proficiency with Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, and Intercom.
  • Strong written and oral communication skills.
  • Good time management and organisational skills.
  • Ability to listen to concerns and handle criticism without taking it personally.

Benefits:

  • Competitive salary and employee stock options from day one.
  • 20 days accrued annual leave/vacation, along with 10 days of wellbeing days.
  • Health/Dental/Vision benefits from day one.
  • Annual education allowance to support your professional growth.

Why choose us?

  • Collaborative, open, and transparent work culture.
  • Curious and intelligent colleagues who embrace challenges.

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