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Customer Support Specialist
3 weeks ago
We are seeking a highly skilled professional to provide exceptional customer service and support to our clients.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of customer needs and expectations.
Key Responsibilities:
- Communicate with customers in a professional manner to resolve issues and concerns.
- Provide solutions for specific requests as per established process guidelines.
- Listen attentively to customer needs and demonstrate empathy while providing support.
- Book flights, hotels, and cars using Global Distribution Systems (GDS).
- Issue, reissue, and refund flight tickets on GDS.
- Respond to traveler inquiries and resolve issues efficiently.
Required Skills and Qualifications:
- At least high school graduate.
- Must have at least 1-year GDS experience (preferably Sabre and Amadeus).
- Preferably with travel account experience.
- Proficient in using GDS Cryptic/Native commands to book and manage travel arrangements.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Can start ASAP.
Benefits:
- Structured career path.
- Growing and expanding team – more internal career progression opportunities for all.
- Safe work environment.
- Free HMO Coverage from Day 1, including your dependents.
- Skills Training opportunities.
Employment Details:
- Seniority level: Not Applicable.
- Employment type: Full-time.
- Job function: Customer Service.
- Industries: Staffing and Recruiting.
