Benefits Advocate

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSpecialist Full time ₱3,000,000 - ₱4,500,000
Job Summary

This role is for a Benefits Specialist III. We are seeking a talented individual to provide employer support for benefit inquiries from customers in North America.

The ideal candidate will have excellent communication skills, both verbal and written, in English. They will also possess strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.

Key Responsibilities
  • Triage Inquiries & Provide Solutions: The successful candidate will triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team's guidelines.
  • Tier II Support: They will provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
  • Configuration: The candidate will understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create Standard Operating Procedures (SOPs) for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.
Requirements
  • 3+ years in US benefits is required.
  • A high school diploma or GED is required. A bachelor's degree in business, human resources, or equivalent experience is desired.
  • Excellent communication skills, both verbal and written, in English are mandatory. Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.
  • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements.

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