Help Desk Advocate

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱24,000 - ₱32,000
Customer Support Role

This is a customer-focused position that requires excellent communication skills and the ability to work independently. As a key member of our team, you will be responsible for providing exceptional support to clients.

Responsibilities:

  • Provide product expertise to clients via multiple channels, including email and phone.
  • Collect customer feedback and use it to influence product direction.
  • Identify issues and collaborate with the development team to resolve them.
  • Develop and maintain knowledge base resources to support clients.
  • Work closely with cross-functional teams to improve processes and achieve business goals.

Requirements:

  • Previous experience in a customer-facing role.
  • Proficiency with software systems such as Zapier, Slack, Zoom, Loom, and Intercom.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work autonomously and collaboratively as part of a team.

Benefits:

  • Competitive salary and employee stock options.
  • Health, dental, and vision benefits.
  • Education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.

Our Company Culture:

We are a global SaaS organization that values collaboration, open communication, and transparency. We strive to create a positive and inclusive work environment that supports the growth and well-being of our employees.

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