
Customer Support Advocate
21 hours ago
We are seeking a Customer Support Specialist to address inbound customer inquiries via phone, email, and live chat.
You will be the primary point of contact between our organization and customers, engaging with companies from early-stage startups to Fortune 500 enterprises across the globe.
Main Responsibilities- Respond to email, live chat, and phone inquiries from existing customers and prospects
- Advise customers on software usage to meet their needs
- Track customer interactions in a CRM system
- Assist prospects during trial periods
- Serve as a conduit for product and feature requests to Product Managers
- Support Customer Success Managers with large customers
- Contribute to the Support Knowledge-base
- Conduct product demos and onboarding sessions
- Experience working directly with customers (at least 1-2 years)
- Excellent written and verbal English communication skills
- Attention to detail and ability to improve customer experience
- A growth mindset and self-motivated approach to learning
- Experience with technology and productivity tools is a plus
- Availability to work standard business hours UTC+8
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