High Performance Support Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱900,000 - ₱1,200,000

About Us

We are a remote-first organization with over 1,500 team members across 15+ countries. We empower agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

Our Impact

We power over 1.5 billion messages, help generate over 200 million leads, and facilitate over 20 million conversations for the more than 2 million businesses we serve each month.

Your Role:

You will be responsible for assisting team members in a high-performance environment, leveraging your excellent communication skills and time management skills to support our customers and teams.

Responsibilities:

  • Greet customers and route them to team members
  • Answer video calls, chats, and reroute customers to team members
  • Work with managers and customer support reps to connect customers on Zoom
  • Create best practices for waiting room etiquette and maintaining a great Zoom room environment
  • Educate customers on chat/Zoom support functions
  • Provide feedback to leadership to improve customer experience
  • Connect senior specialists with scheduled customers
  • Facilitate urgent escalations by working with managers and senior specialists

Requirements:

  • A high school diploma or GED is required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role is preferred
  • Knowledge of online calendars and scheduling (e.g. Google Calendar) is preferred
  • Experience answering high call volume calls and solving customer needs is preferred
  • Excellent phone, email, and instant messaging communication skills are required
  • Organization skills to keep accurate records and important information quickly are necessary
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment are essential
  • Patience and listening skills to respond appropriately and interact positively with customers are required
  • Interpersonal skills to create a pleasant experience for all customers are necessary
  • Emotional intelligence to adjust communication style based on the nature of the call is required
  • The ability to build lasting first impressions and relationships with customers is necessary
  • The ability to work from home and "camera ready", requiring a quiet workspace with little to no distractions, is required
  • A reliable high-speed internet/Wi-Fi connection at home with little to no interruptions is necessary
  • Availability to work a flexible schedule including mornings, nights, weekends, and holidays is required
  • Knowledge of HighLevel products and services is preferred
  • Intermediate MAC computer skills including use of multiple monitors and applications are required
  • Basic knowledge of applications such as Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc is necessary
],

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