Senior Technical Support Analyst Position Available

22 hours ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱1,018,000
Technical Support Specialist Job Description

Deliver Expert Technical Assistance as a Technical Support Specialist.

The role of the Technical Support Specialist is vital in providing advanced technical support to resolve escalated issues from Level 1 support. This position demands a strong technical background, exceptional problem-solving skills, and a customer-centric approach.

As a bridge between Level 1 support and more specialized IT teams, you will ensure timely resolution of complex issues.

  • Provide technical assistance to customers by diagnosing and resolving hardware, software, OS-related, M365, and basic network issues.
  • Investigate problems thoroughly using available resources like documentation, knowledge bases, and collaboration with other technical teams.
  • Escalate unresolved issues to Level 3 or specialized teams as necessary.
  • Collaborate with cross-functional teams such as NOC and L1 for a seamless customer experience.
  • Conduct root cause analysis for recurring issues and provide recommendations for resolution.

Key Responsibilities:

  • Document resolutions and update knowledge base articles.
  • Configure, install, and troubleshoot hardware like desktops, laptops, printers, and peripherals.
  • Manage software installations, updates, and troubleshooting.
  • Assist with user account management (Active Directory, email, and other systems).
  • Monitor system performance and report anomalies to relevant teams.
  • Maintain accurate incident, solution, and process documentation, contributing to the knowledge base.
  • Ensure compliance with IT policies and procedures.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Microsoft 365 administration or similar roles.
  • Strong knowledge of Microsoft Office 365 applications and services.
  • Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
  • Experience with Active Directory (AD), Group Policy Management, and Azure AD.
  • Proficiency in PowerShell scripting for automation and administration.
  • Strong troubleshooting skills to resolve technical issues across platforms.
Our Mission

We strive to deliver tailored solutions that exceed expectations and build long-lasting relationships with our clients.

Our team of seasoned engineers, strategists, and business experts have over a decade of experience in the IT industry.

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