Remote Customer Experience Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCommunication Full time ₱2,000,000 - ₱2,500,000
Job Overview

We are seeking highly motivated and dedicated individuals to work as Customer Service Representatives in a remote environment. As key members of our team, you will be responsible for providing exceptional customer experiences, learning our account management systems, and escalating customer dissatisfaction to proper channels.

This is an exciting opportunity to join a dynamic team where you can grow professionally and personally. You will have the chance to develop your skills, learn from experienced colleagues, and contribute to the success of our organization.

Key Responsibilities
  • Provide excellent customer service via phone, email, or chat
  • Learn common requests and solutions to efficiently resolve customer inquiries
  • Escalate customer dissatisfaction to proper channels
  • Develop strong relationships with customers through effective communication and problem-solving skills
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office Suite
  • Basic understanding of Windows OS
  • Highly reliable with good attendance and punctuality
  • Aptitude for conflict resolution, problem-solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced, changing environment
  • Excellent interpersonal skills and relationship-building ability

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