Customer Experience Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000
Job Overview

We're seeking a highly skilled support specialist to join our team. In this role, you will provide expert assistance to customers via live chat and tickets, troubleshooting technical challenges and delivering seamless experiences.

Your primary responsibility will be to simplify complex technical issues into actionable steps that customers of all expertise levels can follow.

You'll also contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

In addition, you will proactively identify and implement improvements to your work, team, and department.

This is an opportunity that requires availability for providing services during night hours in your time zone, as well as rotation-based availability, including some weekend days.

As a 100% remote team member, you will need a workspace with reliable high-speed internet connection.

This role offers limitless learning opportunities: training in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.

Enjoy the flexibility to contribute from home. Weekly rotating timelines make it easier to balance studies or other personal priorities.

Your health comes first with company-provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.

Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives, and team-building experiences.

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