Remote Customer Experience Advocate

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Remote customer service roles play a vital part in helping businesses effectively address and resolve customer inquiries, ensuring seamless communication, and ultimately enhancing the overall customer experience.

The Remote Customer Service Agent will serve as the primary point of contact for customers, providing timely and accurate solutions to their concerns. The agent must possess excellent problem-solving skills, along with strong interpersonal and communication abilities.

Key Responsibilities
  • Handle incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Resolving issues efficiently through effective problem-solving techniques.
  • Accessing information across various systems to support customer needs.
  • Documenting interactions accurately and processing claims efficiently.
  • Providing guidance to customers on available options and solutions.
  • Following established scripts, policies, and procedures while utilizing available resources.
  • Protecting customer privacy and handling sensitive information appropriately.
  • Escalating complex issues to the relevant team members.
Required Skills and Qualifications
  • Must be at least 18 years old
  • High school diploma or equivalent
  • Previous call center experience
  • Ability to work from home
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Reliable high-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Excellent troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Exceptional interpersonal skills
Benefits and Rewards

At MCI, we strive to create a supportive environment that acknowledges and values our employees' contributions. Our compensation package includes:

  • Competitive starting salary based on experience
  • HMO coverage for employees and dependents
  • Dental coverage and in-house assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures
  • Employee shuttle services
  • Company retreats and events
  • Social and networking opportunities
Equal Opportunity Employer

MCI is an equal opportunity employer and does not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law.

Reasonable accommodation is provided where required by law.

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