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IT Support Expert

2 weeks ago

Makati City, National Capital Region, Philippines beBeeSupport Full time $40,000 - $80,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. This role involves providing technical assistance and support to our clients, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Providing technical support via phone, email, and other communication channels.
  • Identifying and troubleshooting technical issues related to desktop operating systems, networking, and other IT-related areas.
  • Collaborating with internal teams to resolve complex technical issues.
  • Documenting and maintaining accurate records of client interactions and issue resolutions.
Requirements:
  • 2-3 years of experience in an IT Service Desk role.
  • Familiarity with ticketing systems and helpdesk workflows.
  • Strong troubleshooting skills on desktop operating systems.
  • Clear communication and documentation habits.
Preferred Qualifications:
  • Experience with Windows Server, Linux, Active Directory.
  • Knowledge of PowerShell, SQL, and database troubleshooting.
  • Networking skills: routers, firewalls, VPN, DNS, DHCP, VLANs.
  • Monitoring tools for performance and uptime.
  • Ai tools & modern automation platforms.
Benefits:
  • Remote work setup with PC/laptop and stable internet.

At our organization, we value expertise and professionalism in our Technical Support Specialists. If you possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.