Technical Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeSupport Full time $75,000 - $85,000
Support Expert

Our organization is seeking a skilled Support Expert to join our team. The ideal candidate will be responsible for providing high-quality technical support to internal stakeholders, including issue resolution, troubleshooting, and user enablement.

The Support Expert will play a key role in managing access control processes, ensuring that permission requests are handled efficiently and securely. This includes onboarding, offboarding, and permissions updates for both internal and external users.

In addition to these responsibilities, the Support Expert will perform regular housekeeping tasks to maintain system integrity and security, aligned with audit policies and compliance procedures.

This position requires strong organizational skills, attention to detail, and excellent analytical and communication skills. The ideal candidate will have experience in access management and security controls, as well as proficiency in SQL for data queries and access validation.

We offer a hybrid work arrangement (2 days per week in-office) and a shift schedule to support the Zurich time zone. The Support Expert may also be assigned to manage a customer account and act as the primary contact for all tools-related support, coordination, and escalation management.

Key Responsibilities:

  • Provide first-level support for internal tools
  • Manage access control processes for internal and external users
  • Perform regular housekeeping tasks to maintain system integrity and security
  • Oversee the global OnCall support rotation, ensuring reliable around-the-clock coverage for critical systems
  • Collaborate with IT, Security, and DevOps teams to maintain tool availability, performance, and compliance

Benefits:

  • Hybrid work arrangement (2 days per week in-office)
  • Shift schedule to support the Zurich time zone
  • Opportunity to work on a rotational basis during holidays

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
  • Proficiency in SQL for data queries and access validation
  • Familiarity with JIRA and Confluence
  • Experience in access management and security controls
  • Strong organizational skills with attention to audit and compliance procedures

We value diversity and inclusivity in the workplace and strive to create an environment where everyone feels welcome and supported. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

About Us: Our organization is a leading provider of wealth management technology and services, with a global footprint and a commitment to innovation and excellence.

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