Operations Manager

3 days ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time

Neksjob Overview

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The role of the Workforce Management Supervisor is crucial in ensuring the optimal functioning of our contact center. This position oversees all operational support aspects, including staffing, scheduling, forecasting systems, and policies.

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Salary and Benefits

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  • A competitive salary of up to $35K Max Rate
  • A comprehensive benefits package that includes opportunities for growth and development
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Job Description

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The WFM Supervisor is responsible for implementing workforce management processes efficiently and monitoring the performance of training programs across the contact center.

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Required Skills and Qualifications

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  • Extensive knowledge and experience in Workforce Management (WFM)
  • Strong leadership and management skills to oversee a team of individual contributors
  • Excellent communication and problem-solving skills to drive operational decisions and day-to-day processes
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About the Role

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This position plays a vital role in maintaining high-quality customer interactions and ensuring the overall success of our contact center. The successful candidate will be responsible for overseeing contact center quality issues and supporting system implementation.



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