Anaplan Support Expert

2 days ago

Tarlac City, Central Luzon, Philippines beBeeSupport Full time $7,200 - $7,800

Job Description:

  • We are seeking an experienced Anaplan Support Expert to join our team.

The ideal candidate will have a strong background in technical troubleshooting and functional advisory on Anaplan. This role requires excellent communication, client engagement, and relationship management skills.

Key Responsibilities:

  • Troubleshoot and resolve both technical and functional issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
  • Work collaboratively with consultants and technical teams on escalated or complex issues.

Requirements:

  • Bachelor's degree in business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Hands-on experience supporting Anaplan in a production environment.
  • Strong analytical and service-oriented skills, with solid troubleshooting ability.

Preferred Qualifications:

  • Exposure to ITIL-aligned support models and frameworks (Incident, Problem, Change Management).
  • Experience using ITSM tools such as ServiceNow, Jira Service Management, Zendesk, BMC Remedy.
  • Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect).

What We Offer:

  • Competitive compensation package.
  • Flexible work policy with remote and hybrid options.
  • Health insurance and wellness benefits.
  • Opportunity for career growth and professional development.

About Us:

We are a leading consulting firm specializing in data intelligence and digital solutions. Our team of experts provides innovative solutions to clients across various industries.

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