Support Professional

1 day ago


Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱7,200 - ₱7,800
Client Support Specialist

This role is ideal for a results-driven professional who thrives in a fast-paced environment, providing exceptional support to clients and collaborating with cross-functional teams.

  • Act as the primary point of contact for client inquiries related to Anaplan systems.
  • Utilize technical and functional expertise to troubleshoot and resolve complex issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with service level agreements.
  • Collaborate with consultants and technical teams on escalated or complex issues.
  • Deliver user training and reinforce best practices across client teams.

This position requires strong communication, client engagement, and relationship management skills. The ideal candidate will have hands-on experience supporting Anaplan in production environments and be familiar with IT Service Management (ITSM) practices.

Key Responsibilities:
  • Provide exceptional client support related to Anaplan systems.
  • Troubleshoot and resolve technical and functional issues.
  • Maintain and enhance Anaplan models.
  • Manage support ticket lifecycle.
  • Collaborate with consultants and technical teams.
Requirements:
  • Bachelor's degree in business, information systems, finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2–4 years of experience in a support role for SaaS or enterprise platforms.
  • Hands-on experience supporting Anaplan in production environments.
  • Strong communication, client engagement, and relationship management skills.


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