Support Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeAnaplan Full time $7,200 - $7,800
Job Title

Anaplan Support Analyst

">About This Role

This role involves providing support to clients for Anaplan-related inquiries. As a primary point of contact, you will troubleshoot and resolve technical and functional issues in a timely manner.

  • Maintain and enhance supported Anaplan models
  • Manage the full support ticket lifecycle
  • Work collaboratively with consultants and technical teams on escalated or complex issues
Key Responsibilities
  • Act as a subject matter expert for Anaplan model building and functionality
  • Develop and deliver user training and best practices
  • Contribute to internal knowledge base and documentation
Requirements
  • Bachelor's degree in business, information systems, finance, or a related field
  • Certified in Anaplan Level 2 Model Building
  • 2-4 years of experience in a support role for SaaS or enterprise platforms
Preferred Qualifications
  • Exposure to ITIL-aligned support models and frameworks
  • Experience using ITSM tools such as ServiceNow, Jira Service Management, Zendesk, BMC Remedy
We Offer
  • A structured career path toward Anaplan Model Builder or Functional Consultant roles
  • Opportunity to lead support initiatives and participate in global Anaplan projects
  • Sponsorship for certifications and continued professional development
About Us

We are an international consulting firm specializing in data intelligence and digital solutions. We have a presence in over 20 countries and a team of over 3000 dedicated professionals.

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