Workforce Management Coordinator
4 days ago
We are seeking a highly skilled Workforce Management Scheduler to join our team at Visage Executive Search. As a key member of our operations team, you will be responsible for managing the scheduling process to ensure seamless service delivery to our clients.
In this role, you will generate schedules that meet business requirements, adjust schedules based on actual scenarios, and provide overtime requirements or voluntary time off to ensure efficient and effective staffing. You will also monitor queues in real-time, track and document agent activity, and assist agents with basic troubleshooting and workarounds.
You will regularly perform volume and performance analysis, communicate possible impacts to business, and support management with necessary reports and planning models. Additionally, you will staff the appropriate number of agents at the proper time based on recent/historical capacity drivers and ensure adherence to schedules.
This is an exciting opportunity for a detail-oriented individual with strong organizational skills to join our team and make a meaningful contribution to our success.
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RTA Workforce Coordinator
3 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleWe are looking for an experienced RTA Workforce Coordinator to manage our client's workforce in Cebu. As a key member of our team, you will be responsible for planning, coordinating, and executing work schedules that meet our client's requirements.Key Responsibilities:Develop and implement efficient scheduling strategiesCollaborate with clients...
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Workforce Manager
7 days ago
Cebu City, Central Visayas, Philippines Linda Hausermann & Associates Full timeJob title: Workforce ManagerAccount: Premium ConsumerWork set up: Onsite (HM Tower, W Geonzon St, Cebu City)Work schedule: Shifting Schedule (Morning, Mid, Graveyard)Salary Package: up to 120,000Start date: ASAPHeadcount: 1QUALIFICATIONS:Candidate must possess at least a Bachelors/College Degree in any field.Preferably Assistant Manager / Managers...
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Workforce Planning Coordinator
7 days ago
Cebu City, Central Visayas, Philippines IONOS Full time**IONOS: Where Innovation Meets Excellence**We are IONOS, the leading European digitalization partner for small and medium-sized businesses (SMB). Our company serves around six million customers and operates across 18 markets in Europe and North America. We offer a wide range of services, from domains and web hosting to classic website builders and...
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Workforce Management Specialist
4 days ago
Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full timeCompany OverviewThe Manpower Core Group Inc. is a leading provider of workforce management solutions. Our company prides itself on delivering innovative and effective workforce management strategies to our clients.
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Workforce Management Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeExplore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...
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Workforce Management Analyst
1 day ago
Cebu City, Central Visayas, Philippines Lumina Datamatics Full timeLumina Datamatics is expanding our Workforce Management TeamIf you're looking for a dynamic and growth-driven career, this is your chanceThriving and collaborative work environment.Career growth opportunities.Be part of an innovative and driven team.Apply Now Send your updated resume to tara.musni@luminad.comSeniority LevelEntry levelEmployment...
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Workforce Optimization Manager
4 days ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeJob SummaryWe are seeking a skilled Workforce Optimization Manager to join our team at RecruiterPH. In this role, you will be responsible for managing headcount and capacity planners for assigned processes, preparing forecasts for volume, productivity, and shrinkages, and validating production and non-production hiring and/or internal movements.
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Real-Time Workforce Management Expert
5 days ago
Cebu City, Central Visayas, Philippines Recruitment Solutions Department Full timeJob DescriptionThe Recruitment Solutions Department is seeking a motivated and detail-oriented individual to fill the position of Workforce Real-Time Analyst. As a key member of our workforce management team, you will play a critical role in ensuring the efficient management of our workforce in a dynamic BPO environment.In this role, you will be responsible...
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Workforce Analyst
1 week ago
Cebu City, Central Visayas, Philippines XtendOps Full timeWe are looking for a Workforce Analyst to join our team in a BPO setup. The ideal candidate will be responsible for managing staffing, capacity planning, scheduling, and shrinkage analysis to ensure optimal workforce efficiency.Key Responsibilities:Monitor and analyze real-time and historical data to optimize staffing levels.Develop and maintain capacity...
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Workforce Operations Manager
4 days ago
Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full time**Job Summary**Manpower Core Group Inc. is seeking a skilled Workforce Management Scheduler to optimize data management and information flow within the organization.The ideal candidate will play a crucial role in ensuring accuracy, efficiency, and timely reporting by generating schedules that meet business requirements and adjust them according to actual...
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Workforce Analyst
1 week ago
Cebu City, Central Visayas, Philippines XtendOps Full timeXtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (BPO setup)We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal...
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Project Manager
4 days ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full timeJob Overview">As a key member of the Trinity Workforce team, you will play a pivotal role in driving customer satisfaction and excellence across various functions. Your primary objective will be to supervise and direct all customer experience and support services activities within your designated area.">Responsibilities">Produce, monitor, and evaluate...
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Workforce Management Executive
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - Bachelors Degree but undergraduates are welcome to apply- With at least 2 years of experience as Workforce Analyst in a BPO SETTING- Amenable to work onsite and ASAP
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Workforce Optimization Specialist
5 days ago
Cebu City, Central Visayas, Philippines Recruitment Solutions Department Full time**Job Title:** Workforce Real-Time Analyst (RTA)Job Summary:The Recruitment Solutions Department is seeking a skilled Workforce Real-Time Analyst to join our team. In this role, you will be responsible for monitoring, managing, and optimizing real-time workforce performance in a BPO environment.This involves ensuring effective staffing levels, adherence to...
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Workforce Management Coordinator
4 days ago
Cebu City, Central Visayas, Philippines Anytime Cleaners Corp. Full timeAbout This RoleWe are seeking a highly motivated and organized HR Officer/HR Generalist to join our team. As an HR professional, you will play a vital role in supporting the organization's goals and objectives.Main ResponsibilitiesEmployee Support: Assist with all internal and external HR-related matters, ensuring that employees receive timely and effective...
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Workforce Operations Manager
4 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Overview:TASQ Staffing Solutions is seeking an experienced Workforce Operations Manager to join our team. In this role, you will be responsible for ensuring the updation and management of data related to client accounts (forecasting, scheduling and performance). You will provide timely & accurate analysis through MIS reports and dashboards to external &...
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Workforce Management Executive
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - Bachelors Degree but undergraduates are welcome to apply- With at least 2 years of experience as Workforce Analyst in a BPO SETTING- Amenable to work onsite and ASAP
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Strategic Workforce Planner
4 days ago
Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full timeAs a Workforce Management Executive, you will play a crucial role in driving the success of our clients. Your primary responsibility will be to oversee the implementation of our workforce management solutions, ensuring seamless execution and optimal results.
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Workforce Planning Director
4 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Overview: TASQ Staffing Solutions is seeking a highly skilled Workforce Management Executive to lead our operational excellence efforts. As a key member of our team, you will be responsible for developing and implementing workforce management strategies that drive business results.Key Responsibilities: Develop and implement workforce management...
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Real Time Workforce Manager
5 days ago
Cebu City, Central Visayas, Philippines Recruitment Solutions Department Full time**Job Overview:The Recruitment Solutions Department is looking for a skilled Workforce Real-Time Analyst to join our team. As a Workforce Real-Time Analyst, you will play a critical role in ensuring the efficient operation of our contact center.Your primary responsibility will be to monitor and manage real-time workforce performance, making adjustments as...