Workforce Management Coordinator

4 days ago


Cebu City, Central Visayas, Philippines Visage Executive Search Full time
Job Summary:

We are seeking a highly skilled Workforce Management Scheduler to join our team at Visage Executive Search. As a key member of our operations team, you will be responsible for managing the scheduling process to ensure seamless service delivery to our clients.

In this role, you will generate schedules that meet business requirements, adjust schedules based on actual scenarios, and provide overtime requirements or voluntary time off to ensure efficient and effective staffing. You will also monitor queues in real-time, track and document agent activity, and assist agents with basic troubleshooting and workarounds.

You will regularly perform volume and performance analysis, communicate possible impacts to business, and support management with necessary reports and planning models. Additionally, you will staff the appropriate number of agents at the proper time based on recent/historical capacity drivers and ensure adherence to schedules.

This is an exciting opportunity for a detail-oriented individual with strong organizational skills to join our team and make a meaningful contribution to our success.

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