Workforce Planning Director

Job OverviewWe are seeking a seasoned Workforce Management Director to lead our team in the Philippines. This individual will be responsible for developing and implementing strategic plans to optimize workforce productivity and efficiency.The ideal candidate will have a minimum of 3 years of supervisory experience in Workforce Management, preferably in a BPO...

Workforce Planning and Development Associate:Licera Group is seeking a Workforce Planning and Development Associate to join our HR team. In this role, you will support the development of our workforce planning strategy and assist in implementing it.Key Responsibilities:Assist in developing and implementing workforce planning strategies to meet business...

Job Summary">We are seeking an exceptional customer experience director to join our team at Trinity Workforce. As a key leader, you will oversee customer experience and support services, driving excellence across various functions. Your primary responsibility will be to supervise and direct all customer experience and support services activities within your...

**IONOS: Where Innovation Meets Excellence**We are IONOS, the leading European digitalization partner for small and medium-sized businesses (SMB). Our company serves around six million customers and operates across 18 markets in Europe and North America. We offer a wide range of services, from domains and web hosting to classic website builders and...

About the Role: As a Workforce Planning Strategist at MCI, you will be responsible for forecasting future workforce needs and identifying potential gaps or surpluses in talent. You will analyze historical workforce data to identify trends and patterns, assess current workforce capabilities, and collaborate with departmental managers to forecast future...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate who will be...

Full-TimeJob Title: Workforce PlanningJob Type: Full-TimeLocation: Angeles City, PhilippinesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

We are looking for a Workforce Analyst to join our team in a BPO setup. The ideal candidate will be responsible for managing staffing, capacity planning, scheduling, and shrinkage analysis to ensure optimal workforce efficiency.Key Responsibilities:Monitor and analyze real-time and historical data to optimize staffing levels.Develop and maintain capacity...

Job DescriptionThe ideal candidate will possess a strong analytical mindset and excellent communication skills to effectively collaborate with various departments. This role requires the ability to analyze historical workforce data, identify trends, and develop strategies to address potential gaps or surpluses in talent.A Bachelor's degree in Operations...

Welcome to Continuum Global Solutions, where our mission is to deliver customer care services that exceed our clients' expectations. We are committed to providing world-class voice, chat, email, and social technologies to improve our customers' experience.We are seeking an experienced Site Director for Operations who can lead and oversee day-to-day...

XtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (BPO setup)We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal...

Job title: Workforce ManagerAccount: Premium ConsumerWork set up: Onsite (HM Tower, W Geonzon St, Cebu City)Work schedule: Shifting Schedule (Morning, Mid, Graveyard)Salary Package: up to 120,000Start date: ASAPHeadcount: 1QUALIFICATIONS:Candidate must possess at least a Bachelors/College Degree in any field.Preferably Assistant Manager / Managers...

We are seeking a talented Workforce Management Director to lead our workforce management function at Manpower Core Group Inc. As a seasoned professional with a strong background in workforce management, you will be responsible for developing and implementing strategies to drive business success.The ideal candidate will have at least 3 years of experience in...

Key ResponsibilitiesThe HR Manager will be responsible for:Overseeing HR Operations: Oversee and manage day-to-day HR operations, ensuring compliance with company policies, local labor laws, and industry standards.Collaborating with Line Managers: Collaborate with line managers to address and resolve employee concerns, grievances, and disciplinary actions in...

About the RoleWe are looking for an experienced RTA Workforce Coordinator to manage our client's workforce in Cebu. As a key member of our team, you will be responsible for planning, coordinating, and executing work schedules that meet our client's requirements.Key Responsibilities:Develop and implement efficient scheduling strategiesCollaborate with clients...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

As an Operational Workforce Manager at Manpower Core Group Inc., you will play a key role in driving business success by optimizing workforce planning and management. We are seeking a highly skilled professional with a strong background in workforce management, specifically in scheduling and WFM tools like Verint and IEX.The ideal candidate will have at...

Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...