Customer Experience Advocate

18 hours ago

Mandaue City, Central Visayas, Philippines beBeeSuccess Full time $85,400 - $122,000

Customer success is about delivering value to customers and ensuring their long-term satisfaction.

The Customer Success Manager role at RingCentral involves working closely with customers to understand their business needs and goals, and providing them with tailored solutions to meet those needs. This includes aligning customer objectives with product capabilities, encouraging the use of new features that drive business forward, and evaluating churn and downsell risk for each customer.

To succeed in this role, you must have experience in:

  • Proactively addressing customer dissatisfaction or feature gaps
  • Developing plans to ensure customers are successfully adopting our platform
  • Conducting regular cadences and quarterly customer success reviews
  • Building trust with customers by meeting their needs and expectations
  • Aligning customers with enablement resources to drive adoption

As a Customer Success Manager at RingCentral, you will champion customer needs, share deep product knowledge, provide innovative solutions, and drive success. Our work culture is built on values like teamwork, integrity, and innovation.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our comprehensive benefits package includes medical, dental, vision, disability, life insurance, health savings account (HSA), flexible spending account (FSA), commuter benefits, 401K match, ESPP, paid time off, paid sick leave, wellness programs, paid parental leave, family-forming benefits, emergency backup care, pet insurance, and more.

Benefits may include but are not limited to.

RingCentral's Customer Success team is all about the customer. We are committed to hiring and retaining great people because we know they power our success.

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