Remote Customer Experience Advocate

1 day ago

Mandaue City, Central Visayas, Philippines beBeeService Full time $9,600 - $13,200

Job Title:

Customer Service Representative (Remote)

Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Key responsibilities include:

  • Responding to customer inquiries in a timely and professional manner
  • Resolving customer complaints and issues in a fair and efficient manner
  • Providing product information and making recommendations to customers as needed
  • Collaborating with internal teams to resolve complex customer issues
  • Developing and maintaining relationships with customers to drive long-term loyalty and retention

Required Skills and Qualifications

To succeed in this role, you must have the following skills and qualifications:

  • 2+ years of customer service experience in a remote or call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to work independently with minimal supervision

Benefits

As a valued member of our team, you will enjoy the following benefits:

  • Competitive salary range of $9,600 - $13,200 per year
  • Full-time remote work opportunities
  • Opportunities for career growth and development
  • Comprehensive health insurance benefits
  • Mental health insurance benefits
  • Performance-based raises and bonuses

Others

Our company is committed to creating a positive and inclusive work environment that promotes diversity, equity, and inclusion. We offer flexible working hours, paid time off, and access to ongoing training and development opportunities.

Qualifications

To apply for this position, you must meet the following qualifications:

  • High school diploma or equivalent required; bachelor's degree preferred
  • 2+ years of experience in customer service, sales, or related field
  • Proven track record of delivering exceptional customer service and driving business results

Additional Information

Our company is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates who share our values and are passionate about delivering exceptional customer service.

Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service to clients via phone, email, and chat
  • Responding to customer inquiries in a timely and professional manner
  • Resolving customer complaints and issues in a fair and efficient manner
  • Collaborating with internal teams to resolve complex customer issues
  • Developing and maintaining relationships with customers to drive long-term loyalty and retention
],

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