Dedicated Customer Experience Advocate

18 hours ago

Mandaue City, Central Visayas, Philippines beBeeProfessional Full time ₱100,000 - ₱120,000
Customer Service Representative

At our organization, we strive to deliver exceptional customer experiences that drive business growth. To achieve this goal, we are seeking a skilled Customer Service Representative to support a diverse range of customer service initiatives.

This role offers the opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

The ideal candidate will possess strong proficiency in English, both written and spoken, as well as prior call center experience and the ability to work effectively from home. A high-speed internet connection and an appropriate, quiet work environment are also essential requirements for this position.

  • Key Responsibilities:
  • (Handle inbound and outbound calls professionally and efficiently)
  • (Resolve customer issues on the first call through effective problem-solving)
  • (Research and retrieve information across systems to support customer needs)
  • (Accurately document interactions and process claims)
  • (Guide customers through options to find the best solutions)
  • (Follow scripts, policies, and procedures while using available resources)
  • (Protect customer privacy and handle sensitive information appropriately)
  • (Escalate complex issues to the appropriate team members)
  • (Stay current with training, updates, and program knowledge)
  • (Maintain consistent attendance and adhere to scheduling requirements)

As a Customer Service Representative, you will be responsible for providing top-notch customer service to clients across various industries. Your excellent communication skills and ability to multitask will enable you to excel in this role.

Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
What We Offer

As a valued member of our team, you can expect a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.

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