
Order Operations Manager
22 hours ago
Job Summary:
We are seeking a highly skilled Order Operations Lead to join our team at Ketone-IQ. As a critical member of our Retail Operation, you will be responsible for supporting the day-to-day execution and management of our order to cash cycle.
Key Responsibilities:
- Lead the team responsible for order entry, accuracy, and execution from order receipt through customer delivery, invoicing, and payment collection.
- Provide customer support for pre-order activities, including systemic setup and ensuring customer orders are ready to process.
- Build sustainable processes and systems from scratch, focusing on efficiency and scalability as we onboard with new Commercial customers and build out our Customer Operations team.
- Write and manage collection of order operations SOP's specific to different sales channels and customers.
- Maintain strong data integrity in all order operations systems associated with order entry, fulfillment, management, and invoicing.
- Lead month's end reconciliation from the Order Operations perspective and provide fully vetted reporting to Accounting.
- Create workflows using connectors like Zapier, Make, N8N, Parabola, etc. to significantly cut down on repetitive, manual work.
Requirements:
- Ability to work full time US-based hours.
- Automations Expert with experience in Zapier, Make, N8N.
- Excellent written and verbal communication skills in a customer-facing role.
- Elite organizational skills and attention to detail.
- Process-oriented with ability to identify and define issues, create scalable processes, and implement them with team members.
- Order Processing experience, including EDI, B2B, and manual orders, with strong ERP system experience.
- Experience managing direct reports.
- 2+ years experience working in US food & beverage order operations with distributors and retailers.
- Able to thrive in a fully remote work environment under minimal supervision.
- Customer-focused with an unrelenting desire to provide world-class customer service while keeping the company's best interest in mind.
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