Order Management Manager

2 days ago

Makati City, National Capital Region, Philippines ADVANCE Full time
Overview

As a member of the Revenue Operations team, the Order Management Manager will support the Sales organization by fulfilling business requests and/or account orders. This role will ensure compliance with all company and business policies while administering all account openings and modifications. We are looking for a candidate who is independent, highly dynamic, meticulous, a fast learner, has good communication skills, and can work in a fast-paced environment.

You Will
  • Ensure compliance to all company and business policies and administer all open client account orders and ensure appropriate order flow
  • Troubleshoot client account configuration and identify and recommend various enhancements to our operating system and/or process
  • Manage all communication with the commercial department on updated processes for all customer orders and ensure optimal practices for all processes
  • Support and resolve discrepancies in billing or production transactions and ensure accurate system billing of all accounts
  • Monitor and analyse customer data, make effective recommendations for customer data changes, and follow up on implementation
  • Manage and support various enhancement projects with cross-functional teams
What You Need To Succeed
  • Minimum 3-5 years' experience in a high-performance sales organization in sales support, sales operations, client operations, or operations expertise
  • Preferred to have worked in a credit bureau organization
  • Strong logical thinking and innovative ability to utilize resources to achieve goals
  • Target-oriented with the ability to perform in a fast-paced environment
  • High levels of self-motivation and teamwork spirit
  • Strong organizational and communication skills
  • Fluency in English for written and verbal communication
  • Proficiency in CRM tools such as Salesforce, Zoho CRM or HubSpot
Additional Skills & Qualities
  • Change agility; able to adapt to changing project and organizational needs
  • Ability to work independently to plan and complete tasks with minimal input
  • Self-motivated with lifelong learning habits
  • Experience with fintech or payment services is a plus
  • Experience working in a global role is a plus
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other

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