Customer Experience Specialist

7 days ago

Rizal, Philippines beBeecustomer Full time ₱214,000 - ₱231,000

Job Role Overview

About the Job
  • We are seeking an experienced professional to take on a challenging role in our organization.
  • The ideal candidate will possess strong customer service skills, with experience in responding to inquiries and resolving issues via chat, email, and phone.

This role involves entering, updating, and verifying orders with high accuracy and timely fulfillment. The successful candidate will be able to maintain stock accuracy, update inventory levels, and synchronize data across platforms.

The job also requires processing return requests, coordinating replacements, and handling refund transactions efficiently. Additionally, the candidate will ensure accurate entry of order details, customer information, and financial transactions into our system.

Responsibilities
  • Customer Service:
    • Respond to customer inquiries and resolve issues via multiple channels (chat, email, phone).
    • Process refunds and provide excellent support to customers.
  • Data Entry:
    • Enter, update, and verify orders with high accuracy and timely fulfillment.
    • Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns and Refunds:
    • Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Order Management:
    • Ensure accurate entry of order details, customer information, and financial transactions into our system.
Requirements
  • Minimum 2-3 years of experience in a similar role.
  • Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  • Strong proficiency in data entry with high accuracy and attention to detail.
  • Excellent customer service skills with experience in chat, email, and phone support.
  • Familiarity with inventory management and order tracking systems.
  • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.

In this role, you will have the opportunity to work in a fast-paced environment, multi-task, and prioritize tasks effectively. If you are a team player with strong communication skills and problem-solving abilities, we encourage you to apply for this exciting opportunity.

What We Offer
  • A dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals.

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