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Technical Support Agent

2 weeks ago

Manila, National Capital Region, Philippines PST Full time
About PST.AG

PST.AG is a global company looking for a talented technical support agent to join our team.

Responsibilities:
  • Create and resolve customer cases.
  • Deliver comprehensive customer support from start to finish.
  • Process tickets, arrange appointments, and document their content.
Qualifications:
  • Bachelor's degree in a related field.
  • 5+ years of experience in a similar role.
  • Experience in sales, marketing, or customer service.
  • Strong organizational skills and ability to work efficiently in a fast-paced environment.
Key Skills:
  • Familiarity with ERP systems (e.g. ERPNext, Odoo).
  • Experience working in a ticketing system (e.g. SuiteCRM).
  • Proficiency in using Large Language Models (LLM) and creating prompts.
  • Professional communication skills and strong attention to detail.