Helpdesk Supervisor

6 days ago

Manila, National Capital Region, Philippines Okada Manila Full time
Job Description

As a Helpdesk Supervisor at Okada Manila, you will be responsible for leading a team of IT Service Desk technicians, providing technical guidance and support, and ensuring the timely resolution of customer issues.

Key Responsibilities:

  • Provides direct supervision to the IT Service Desk Team.
  • Coordinates and delegates responsibilities.
Requirements

To be successful in this role, you must have:

  • 5+ years of IT Service Desk/Helpdesk support experience.
  • 3+ years of IT Desktop/Helpdesk supervisor/management experience.
  • Familiarity with ITSM tools (ServiceNow, Ivanti, Jira, etc.).

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