Helpdesk Operations Specialist

JOB DESCRIPTIONA. Duties and Responsibilities done at PERIODIC or REGULAR IntervalsIssues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members.Responds to inquiries and complaints, resolves customers' feedback and issues raised regarding handling time and waiting time.Encodes manual LOAs within the...

About the RoleThe Technical Support Representative role at Datamatics is responsible for providing exceptional customer service to our clients by resolving technical issues efficiently and effectively. This includes handling queries and issues related to hardware and applications, escalating complex cases, and maintaining a high level of technical...

The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads.They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements and ensure that client inquiries are...

Job DescriptionIn this role, you will be responsible for overseeing a team of HR support representatives who provide exceptional service to our clients. Your goal will be to deliver high-quality support and ensure that our clients receive timely and effective resolutions to their queries and concerns.Your Key Responsibilities Will Include:Managing and...

About the RoleWe are seeking a highly skilled and customer-focused Helpdesk Coordinator to join our team. As a key member of our recruitment contact center, you will be responsible for delivering exceptional customer service to hiring managers, applicants, candidates, client employees, and other stakeholders.Your primary objective will be to resolve customer...

Job Summary:We are seeking a skilled Helpdesk Support Specialist to join our team at Deltek Systems (Philippines), Ltd. In this role, you will provide exceptional support to customers by resolving technical issues and escalating complex problems to engineering teams.About the Role:You will serve as a liaison between Customer Care and Engineering teams,...

Company OverviewAnthesis (Philippines) Inc. is a leading provider of IT solutions seeking a skilled IT professional to join our global team. As a Helpdesk Director, you will be responsible for managing and improving our service desk operations.Main Responsibilities:Manage and improve the service desk for 1500+ end users globallyManage regional service desk...

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the...

Job Title: Helpdesk/Tech AssistantClient: US-Based Restaurant ChainEmployment Type: Full-TimeWork Location: Onsite – Tuguegarao City, Cagayan, PhilippinesWork Schedule: Graveyard Shift – Tuesday to Saturday, 12:00 AM – 9:00 AM (Philippine Time). Must be willing to work during holidays as needed.Job OverviewElite Virtual Employment Solutions (EVES) is...

Job SummaryThe Helpdesk Coordinator plays a critical role in our recruitment contact center, providing exceptional customer service to our clients and stakeholders. This position involves resolving customer inquiries through multiple contact mediums, working closely with internal and external teams to deliver timely and effective solutions.The ideal...

International Registries is looking for a new member of the IT Team located in our Manila, Philippines office. We're looking for a friendly, self-sufficient, and motivated individual who can bring useful skills and perspectives to our global IT team. This is a HelpDesk Specialist Tier 2 position, but Tier 1 applicants may be considered. The position is...

Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing....

Position: Helpdesk Engineer, Corporate ITLocation: Philippines, ManilaJob DescriptionProvide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers.Troubleshoot and resolve end user application issues, maintain and update technical support documentation.Handle asset management, maintain inventory,...

Job SummaryWe are seeking a highly skilled Service Management Senior Specialist to join our team. The successful candidate will be responsible for managing a team of Helpdesk analysts, ensuring high levels of service quality and customer satisfaction.About the JobThis role involves overseeing daily IT operations, monitoring service performance, managing...

About the JobWe are looking for a highly skilled Commercial Operations Specialist to join our team at Shell Business Operations - Manila. In this role, you will be responsible for managing a portfolio of contracts and handling new demands assigned to Class of Business and category/categories according to Category Management Contracting and Procurement (CMCP)...

Job Title: Business Operations SpecialistAbout the RoleWe are seeking a highly skilled Business Operations Specialist to join our team at IQVIA Solutions Operations Center Philippines, Inc. As a key member of our operations team, you will be responsible for maintaining the accuracy and completeness of reference data in our US production environment.The ideal...

About the RoleIQVIA Solutions Operations Center Philippines, Inc. is seeking an experienced Data Operations Specialist to join our team. As a Data Operations Specialist, you will be responsible for ensuring the quality and integrity of our data by developing and implementing data quality control processes. You will also collaborate with cross-functional...

Job Description:We are seeking an Engineering Helpdesk Professional to join our team at Deltek Systems (Philippines), Ltd. In this role, you will provide technical support to customers, troubleshooting and resolving issues, and escalating complex problems to engineering teams.About the Role:You will serve as a liaison between Customer Care and Engineering...

Manager, HR Services- Global Employee HelpdeskManager, HR Services- Global Employee HelpdeskApply remote type Hybrid locations Manila Office MNS1 time type Full time posted on Posted 30+ Days Ago job requisition id JR-149973Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders...

Job SummaryThe Technical Support Specialist provides standard support and development activity, including problem resolution, analysis, design, and implementation activity for application, helpdesk, and/or infrastructure support activity. The role requires strong analytical skills and a working knowledge of specific functional or technical areas.