Real-Time Performance Optimizer

7 days ago

Tanauan, Calabarzon, Philippines beBeeTimeAnalyst Full time ₱700,000 - ₱1,000,000
Job Title: Real Time Analyst

Career Opportunities with a forward-thinking company

A great place to work where you can make a real impact.

Careers at the forefront of customer experience innovation

We partner with brands to power growth through exceptional customer service and analysis.

Our team believes that customer care can have a strategic role in growing a business by delighting the customer, listening to their feedback, and using their insights to gather data about products and offerings.

Job Description:

The primary role of the Real Time Analyst is to manage and/or balance service levels for the company across all internal and external locations, lines of business, and products according to any contractual agreements and internal goals.

Responsibilities include:

  • Updates and processes data for real-time performance analysis.
  • Obtains quantifiable performance figures in order to make critical recommendations to address account performance issues.
  • Manages and monitors the queue for the Operations account against the attainment of passing service levels.
  • Keenly observes the queue and proactively responds with action plans for the account's activities by continually communicating with Operations Management.
  • Acts as the central point of communication regarding account performance by cascading vital information to key decision-makers.
  • Escalates relevant information on account performance to Management and ensures proper documentation on major incidents.
  • Keeps up to date on new policies and procedures addressing day-to-day issues of specific accounts.
  • Provides information on key issues and challenges in attaining service levels and devises necessary responses to resolve such matters.
  • Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and circumstances impacting account performance.

Required Skills and Qualifications:

To be successful in this role, you will need to possess strong analytical skills, excellent problem-solving abilities, and effective communication skills. You should also have a strong internet connection, a computer/laptop, and a headset.

Benefits:

This role offers the opportunity to work with a dynamic team, gain valuable experience in real-time analysis, and develop your skills in a fast-paced environment.

Other Responsibilities:

In addition to the above responsibilities, other duties may be assigned as required.

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