
Customer Experience Specialist
7 days ago
We are seeking a seasoned professional to drive post-installation engagement and revenue growth across our operating companies.
- Nurture key relationships with existing high-net-worth clients to generate service opportunities.
- Sell maintenance contracts to ensure customers continue value from premium solutions.
Key Responsibilities:
- Conduct outbound sales calls to identify service opportunities.
- Partner with marketing to sell maintenance contracts and ensure customer engagement.
- Manage client data in CRM for accurate activity tracking and reporting.
- Collaborate with local teams to coordinate follow-ups and deliver seamless customer experiences.
Requirements:
- Strong communication skills to engage high-net-worth clientele.
- Proven experience in outbound sales, upselling, or renewals.
- Active listening, empathy, and conflict-resolution abilities.
- Familiarity with CRM systems.
Preferred Qualifications:
- 4+ years in customer success or sales roles.
- Familiarity with technical products, particularly home automation and luxury systems.
The ideal candidate will have excellent communication and interpersonal skills, be able to work independently, and thrive in fast-paced environments.
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