Business Growth Specialist

12 hours ago

Paranaque City, Calabarzon, Philippines beBeeCustomerSuccess Full time $50,000 - $60,000

We are seeking a results-driven professional to join our team as a Business Growth Specialist. As the primary contact post-sales, you will be responsible for ensuring the success of our clients through effective onboarding, customer education, and ongoing support.

Responsibilities:
  • Become the primary point of contact for assigned clients by conducting thorough onboarding and customer education processes.
  • Develop personalized growth plans for each client, focusing on short- and long-term goals and identifying opportunities for Wing to support their objectives.
  • Proactively manage the relationship between virtual assistants and clients, including regular check-ins, email updates, and ad-hoc calls or texts as needed.
  • Manage all inbound customer communications, resolving issues promptly and escalating concerns when necessary.
  • Stay up-to-date on Wing's offerings and communicate value effectively to clients, exploring opportunities for upgrades, upsells, and referrals.

Key skills required include excellent communication, problem-solving, and relationship-building abilities, with a strong focus on customer satisfaction and revenue growth. If you're passionate about delivering exceptional client experiences and driving business outcomes, we encourage you to apply for this exciting opportunity.

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