Senior Client Experience Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeProfessional Full time $60,000 - $80,000
Customer Success Expertise

As a seasoned Account Manager/Customer Success Representative, you will play a pivotal role in enhancing the vendor experience and cultivating robust relationships with clients.

  • Key Responsibilities:
  • Develop tailored onboarding plans for vendors to ensure seamless integration into our platform.
  • Capture and maintain comprehensive vendor insights, understanding their needs, tone, and preferences.
  • Surface feedback and performance blockers to product and connector teams, driving continuous improvement.
  • Raise satisfaction through regular check-ins, NPS surveys, and subtle referrals.
  • Collaborate with Connector Success teammates to align vendors with ideal connector profiles.

Requirements:

  • Fully bilingual in English (flawless written and verbal skills)
  • Familiarity with HubSpot and other CRM systems
  • Proven multitasking abilities, capable of managing multiple relationships simultaneously
  • Extreme attention to detail, particularly with CRM data, call notes, and context tracking
  • Presentation skills for client-facing interactions
  • Highly organized, self-managing, and emotionally intelligent

Benefits Package:

  • Competitive salary based on experience and skills
  • Full remote work flexibility, allowing you to work from anywhere
  • Generous PTO package to recharge and rest
  • HMO health coverage after three months for full-time employees
  • Dedicated mentorship from international industry experts
  • Ongoing learning and development resources for professional growth
  • Global networking opportunities with professionals worldwide

Our Recruitment Process:

  1. Application
  2. Screening
  3. Top-grading interview
  4. Skills assessment
  5. Client interview
  6. Job offer
  7. Client onboarding

What We're Looking For:

Someone passionate about delivering exceptional customer experiences, driving results-oriented collaboration, and thriving in fast-paced environments. If this role aligns with your skills and career goals, we'd love to hear from you.

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