Senior Client Experience Professional

2 days ago

Cebu City, Central Visayas, Philippines beBeeClientExperience Full time ₱1,897 - ₱2,438
About the Role

We have an exciting opportunity for a Senior Client Experience Professional to join our dynamic team. The ideal candidate will have a passion for enhancing client experiences, ensuring high levels of satisfaction, and driving client success.

This role is focused on process improvement strategies, client retention, and referral strategies. The successful candidate will be responsible for:

  • Escalation Resolution: Handle escalations with the goal of resolving within KPI and providing troubleshooting support for team members.
  • Leadership Development: Manage the day-to-day performance of the Senior Client Experience Team, conduct quarterly performance reviews, and follow processes for recruiting, inducting, and training new staff.
  • Process Optimization and Client Experience Enhancement: Review procedures and client experience pathways for improvements, analyze client data to improve the client experience, and assist in creating and reviewing policies and practices.
  • Automate or Outsource Tasks: Identify processes and tasks that can be handed to the admin teams and manage the training and handover of any identified tasks.
  • Client Success Metrics Management: Monitor Net Promoter Score (NPS) surveys and response processes, consistently monitor NPS, and implement new initiatives to grow our NPS score.

This is a fantastic opportunity for a motivated individual to take ownership of their career and contribute to the growth and success of our organization.

  • Senior Client Experience Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,000,000

    Job SummaryWe are seeking a highly skilled and dedicated professional to serve as a Senior Customer Advocate. In this role, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding products and services.As a Senior Customer Advocate, you will collaborate with internal and external teams in handling customer...

  • Senior Client Experience Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeProfessional Full time $60,000 - $80,000

    Customer Success ExpertiseAs a seasoned Account Manager/Customer Success Representative, you will play a pivotal role in enhancing the vendor experience and cultivating robust relationships with clients.Key Responsibilities:Develop tailored onboarding plans for vendors to ensure seamless integration into our platform.Capture and maintain comprehensive vendor...

  • Client Experience Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeAccountant Full time ₱3,250,000 - ₱4,250,000

    About Bold Impact JobsWe are on a mission to connect diverse individuals with meaningful work opportunities worldwide.Key ResponsibilitiesDeliver exceptional client experiences while creating impactful projects in various communities.RequirementsExcellent communication and teamwork skillsAbility to adapt to changing prioritiesBenefitsOpportunities for career...

  • Senior Business Development Professional

    1 day ago

    Cebu City, Central Visayas, Philippines beBeePartnership Full time $100,000 - $150,000

    Strategic Partnership OpportunityWe are seeking a results-driven professional to fill the role of Associate Partner. This is an exciting opportunity for a sales expert to build strategic relationships with senior client stakeholders, drive business growth, and make a lasting impact on how businesses operate.Key Responsibilities:Nurture and develop long-term...

  • Customer Experience Professional

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱4,000,000 - ₱8,000,000

    As a customer-facing professional, you will be responsible for overseeing project plans, client-specific training, and process documentation to ensure all key performance indicators (KPIs) and service level agreements (SLAs) are met.About the RoleThis is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences...

  • Senior Accounting Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeAccounting Full time ₱4,500,000 - ₱6,500,000

    Job DescriptionWe are seeking an experienced Senior Accounting Professional to join our team. As a senior member of our accounting department, you will be responsible for leading onboarding and cleanup projects, mentoring junior colleagues, and owning standard operating procedure (SOP) upkeep.Your key responsibilities will include reviewing the quality of...

  • Senior Accounting Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeAccountant Full time ₱1,780,000 - ₱2,780,000

    Financial Leadership OpportunityOur organization is seeking an experienced Senior Accountant to join our Global Finance Teams. As a highly skilled professional, you will be responsible for providing technical accounting expertise and leadership to drive business growth.The ideal candidate will possess strong technical knowledge, excellent communication...

  • Senior Tax Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeAccountant Full time ₱450,000 - ₱600,000

    As a senior tax accountant, you will play a pivotal role in providing expert taxation services to our clients. With a strong background in Australian accounting and taxation, you will be responsible for accurate and efficient tax return preparation.Key ResponsibilitiesPreparation of company and trust tax returnsFringe Benefits Tax (FBT) calculationsCapital...

  • Client Onboarding Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeOnboarding Full time ₱600,000 - ₱1,000,000

    Job RoleAthena is looking for an experienced Client Onboarding Professional to join their team.The ideal candidate will have a proven track record of successfully onboarding clients and driving long-term retention outcomes.This role offers a unique opportunity to work with high-performing individuals and help them unlock their full potential through...

  • Senior Financial Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeAccountant Full time A$2,000 - A$35,000

    Job DescriptionAs a seasoned financial professional, you will play a pivotal role in delivering exceptional financial services to our esteemed clients. The ideal candidate will possess a strong background in accounting and a proven track record of managing diverse portfolios.The Senior Accountant will be responsible for preparing accurate and timely...