Insurance Administrator
1 day ago
Join a dynamic and customer-focused general insurance brokerage based in Australia, where you will work with a team to deliver tailored insurance solutions to individuals, businesses, and property owners. Our commitment to service, compliance, and professionalism makes us an ideal employer for those who thrive in fast-paced environments.
The Assistant Account Executive / Broking Assistant provides administrative support to the broking team, ensuring smooth day-to-day operations and efficient processing of insurance policies and renewals. This role requires strong organizational and time management skills, as well as excellent written and verbal communication skills in English.
- Support Account Managers in servicing a portfolio of SME commercial clients and domestic insurance clients.
- Assist in preparing and issuing quotations, renewals, certificates of currency, endorsements, and other policy documentation.
- Liaise with insurers to obtain terms, endorsements, and policy updates.
- Accurately enter and update client and policy information in the broking management system/CRM.
Key Responsibilities:
- Follow up on documentation from clients and insurers, ensuring all required information is obtained.
- Assist in compiling underwriting submissions and gathering risk information.
- Monitor and follow up on unpaid premiums and renewal processing.
- Assist with lodgement and follow up of insurance claims.
- Maintain compliance with regulatory and internal procedures, including file notes and records management.
- Provide ad hoc administrative and support tasks as directed by the broking team.
- Minimum 1–2 years' experience in an insurance support or administrative role (general insurance preferred).
- Strong attention to detail with a commitment to accuracy.
- Excellent written and verbal communication skills in English.
- Strong organisational and time management skills.
- Ability to work effectively in a remote environment with limited supervision.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Comfortable learning and using insurance broking systems and CRM platforms.
- Previous experience working in a broking firm or with Australian general insurance products.
- Familiarity with WinBEAT, JAVLN Officetech, or other broking software (training will be provided).
- Tier 2 or Tier 1 insurance broking qualification (or international equivalent) desirable. Training pathways will be provided after qualifying period.
This role offers a unique opportunity to develop your skills and knowledge in the insurance industry, working with a dynamic team that prioritizes service, compliance, and professionalism. You will have the chance to work on a variety of projects, develop your expertise, and contribute to the growth and success of our business.
Our company values its employees and strives to provide a positive work environment that supports professional development and work-life balance. We offer competitive compensation packages, training opportunities, and a collaborative team culture.
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