Administrative Support Professional
3 hours ago
We are a healthcare organization dedicated to providing high-quality care to our patients. Our team is seeking a skilled Virtual Support Specialist to join our ranks and provide administrative support in a fast-paced environment.
The ideal candidate will possess excellent organizational skills, strong communication abilities, and proficiency with various software applications. As a Virtual Support Specialist, you will be responsible for managing email inboxes, handling intake calls, and coordinating referrals.
- Manage company email inboxes and respond to inquiries in a timely manner.
- Handle incoming calls from patients, families, and referral sources with professionalism and empathy.
- Assist with insurance verification, prior authorizations, and documentation support as needed.
- Coordinate referrals from hospitals, clinics, and case managers.
- Communicate effectively with internal staff and external partners to ensure seamless care coordination.
- Maintain accurate records and documentation within our CRM system and electronic medical record software.
- Previous experience in a virtual assistant or administrative role is highly desirable.
- Familiarity with insurance processes and prior authorizations in the healthcare industry.
- Proficiency with CRM platforms, electronic medical record software, and other relevant tools.
- Strong organizational skills with excellent attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and work independently in a remote setting.
We offer a dynamic and supportive work environment that fosters growth and development. As a member of our team, you will have opportunities to learn and grow with a leading healthcare organization.
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