Service Management Lead

1 day ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time
Job Summary:
Nityo Infotech seeks a skilled Service Management professional to lead our IT service management initiatives. As a seasoned expert in service catalog management and ServiceNow, you will be responsible for driving process improvements and ensuring exceptional service delivery.

About Us:
Nityo Infotech is a reputable provider of innovative technology solutions. Our team thrives on delivering high-quality services that meet the evolving needs of our clients.

Key Responsibilities:
- Develop and implement effective service management strategies to align with business objectives
- Collaborate with cross-functional teams to ensure seamless service delivery
- Utilize service catalog tools and technologies to streamline processes and improve efficiency
- Analyze and resolve complex service-related issues through analytical and problem-solving skills
- Foster excellent communication and interpersonal skills to build strong relationships with stakeholders

Requirements:
- Proven experience in IT service management with a focus on service catalog management and ServiceNow
- Strong understanding of service catalog tools and technologies, including automation tools
- Excellent analytical and problem-solving skills, with the ability to work collaboratively in a team environment
- Minimum 3 years' experience in IT service management, with a track record of driving process improvements

Preferred Skills:
- Experience with project management methodologies and tools
- Knowledge of cloud services and technologies, with the ability to leverage them to drive innovation

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