Executive Banking Service Lead
7 hours ago
Company Overview:
Visage Executive Search is a leading provider of executive search services, specializing in the placement of top talent in corporate banking settings. Our team of experts has a deep understanding of the industry and a proven track record of delivering exceptional results.
Job Summary:
The Executive Banking Service Lead will play a critical role in overseeing customer interactions in a corporate banking setting, leading a team to ensure exceptional service delivery and operational efficiency. This is an exciting opportunity for a seasoned professional to take on a leadership role and make a meaningful impact on the organization's success.
Key Responsibilities:
- Manage customer service operations, including contact center management, quality assurance, and training
- Improve service quality by analyzing processes, setting standards, and implementing strategic changes
- Provide technical support to enhance operational performance and resolve customer issues promptly
- Foster customer loyalty through effective communication and personalized service
- Coach and motivate the team to deliver outstanding customer experiences
- Relay customer feedback across the organization and maintain accurate records of interactions
Qualifications and Requirements:
- Bachelor's degree in Business Management, Communication, or related field
- 3-5 years of experience as a Customer Service Manager in banking or financial services
- Strong customer-centric focus and excellent communication skills
- Strategic thinker with leadership abilities and problem-solving skills
About Us:
At Visage Executive Search, we are passionate about connecting talented professionals with exciting career opportunities. If you are a motivated and experienced leader looking to take your career to the next level, we encourage you to apply for this role. We look forward to hearing from you
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