Executive Banking Service Lead

7 hours ago


Taguig, National Capital Region, Philippines Visage Executive Search Full time

Company Overview:

Visage Executive Search is a leading provider of executive search services, specializing in the placement of top talent in corporate banking settings. Our team of experts has a deep understanding of the industry and a proven track record of delivering exceptional results.

Job Summary:

The Executive Banking Service Lead will play a critical role in overseeing customer interactions in a corporate banking setting, leading a team to ensure exceptional service delivery and operational efficiency. This is an exciting opportunity for a seasoned professional to take on a leadership role and make a meaningful impact on the organization's success.

Key Responsibilities:

  • Manage customer service operations, including contact center management, quality assurance, and training
  • Improve service quality by analyzing processes, setting standards, and implementing strategic changes
  • Provide technical support to enhance operational performance and resolve customer issues promptly
  • Foster customer loyalty through effective communication and personalized service
  • Coach and motivate the team to deliver outstanding customer experiences
  • Relay customer feedback across the organization and maintain accurate records of interactions

Qualifications and Requirements:

  • Bachelor's degree in Business Management, Communication, or related field
  • 3-5 years of experience as a Customer Service Manager in banking or financial services
  • Strong customer-centric focus and excellent communication skills
  • Strategic thinker with leadership abilities and problem-solving skills

About Us:

At Visage Executive Search, we are passionate about connecting talented professionals with exciting career opportunities. If you are a motivated and experienced leader looking to take your career to the next level, we encourage you to apply for this role. We look forward to hearing from you



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