Hotel Services Manager
18 hours ago
SosaJB Property Management Corp. is a Filipino-owned company with over three decades of experience in facilities and property operations.
Job DescriptionAs our Concierge/Receptionist, you will be the first point of contact for our clients and guests, providing exceptional customer service and ensuring a smooth stay at our properties.
Key Responsibilities:- Handle client requests and inquiries personally or through phone calls, addressing their concerns and resolving issues promptly.
- Meet guests in the reception area, maintaining a welcoming and professional demeanor.
- Maintain a safe and clean reception area, adhering to high standards of housekeeping and organization.
- Manage the visitor book, issuing security passes as needed and confirming guest access with unit occupants or representatives.
- Receive, sort, and distribute daily mail and deliveries, updating calendars and scheduling meetings as required.
You will be responsible for maintaining accurate records and databases, including:
- Custodian of the visitor book, ensuring up-to-date information and proper documentation.
- Creating a database/list of concerns received from tenants/guests, forwarding them to the relevant department.
- Generating a database/list of all security passes issued to guests, tracking usage and access.
You will be expected to comply with our Company's ISO Manual, staying aware of key processes such as:
- Amenities Reservation Process.
- Concern Slip Process.
You will provide essential forms to tenants/guests, including:
- Amenities Reservation Form.
- Concerns Slip.
As our Concierge/Receptionist, you will perform various administrative tasks, such as filing, photocopying, transcribing, and faxing, while collaborating with other departments to ensure seamless communication and coordination.
QualificationsTo succeed in this role, you must possess:
- Education: A graduate degree in Building Technology Management or Business Administration or any 4-year course.
- Experience: At least 1 year of related work experience.
- Skills:
- Excellent interpersonal and customer service skills.
- Excellent oral and written communication skills.
- Organized.
- Social perceptiveness.
We offer a comprehensive benefits package, including:
- Life Insurance.
- Medical Insurance (Health Card).
- OT Pay.
- Government benefits.
Salary: PHP 20,000, commensurate with experience.
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