Client Care Coordinator

2 days ago


Caloocan City, National Capital Region, Philippines beBeeCaregiving Full time $100,000 - $120,000

At the forefront of talent coordination, this pivotal role connects clients with top caregivers. As an Operations Lead/Intake Specialist, you'll orchestrate seamless client-caregiver interactions, ensuring optimal scheduling and logistics.

Key Responsibilities:
  • Manage real-time scheduling, leveraging skill sets, locations, and availability to create perfect matches.
  • Monitor incoming requests and coordinate timely responses within service level agreements.
  • Maintain accurate scheduling software records for clients and caregivers.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and fill coverage gaps.
  • Collaborate with care managers and support staff for incident reporting and follow-ups.
  • Identify discrepancies or no-shows, adjust schedules accordingly.
  • Recognize caregiver coverage gaps and work collaboratively to resolve them.
  • Generate reports on staffing efficiency, fulfillment rates, and productivity metrics.
  • Support operational workflows such as timesheet collection and payroll preparation if capacity allows.


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